1. Overview

At Edge TV, customer satisfaction is our priority. This policy outlines the conditions under which you may request a refund for your IPTV subscription purchased at edgeiptv.com.

2. Refund Eligibility

We offer a full refund within 72 hours of your purchase, provided that:

• The M3U URL or IPTV link does not work
• The server is not accessible on your device
• There is a technical problem preventing you from using the service
• The IPTV player included in our service is not working properly
• You contact us within the 72-hour window after payment confirmation

3. No Refund Cases

Refunds will not be issued in the following cases:

• More than 3 days have passed since your purchase
• Misuse of the IPTV service
• The problem is caused by your own network or device
• You changed your mind after the subscription has been activated

We strongly recommend requesting a free 1-day trial before purchasing to verify compatibility with your device and connection.

4. How to Request a Refund

Contact us within 72 hours of your purchase and include:

• Your full name
• Email address used at purchase
• Payment confirmation or transaction ID
• Reason for the refund request

We will process your request within 3–5 business days.

5. Refund Method

Refunds are issued via the same payment method used for the original transaction: PayPal, Credit/Debit Card, Apple Pay, Google Pay, Cash App, or Cryptocurrency.

6. Contact Us

Email: admin@edgeiptv.com
WhatsApp: +44 744 147 7513